Welcome to Humanedge Essentials Program offered by Benett, Coleman & Co. Limited (“BCCL”) in partnership with Project Serotonin, operated by Serotonin Sales India Private Limited (“Serotonin”). By accessing or using our website, app, products, or services (collectively, the “Services”), you agree to be bound by these Terms & Conditions  

 If you do not agree, please do not use our Services. You agree that BCCL has partnered with Serotonin and is only providing a platform to connect to Project Serotonin, all Services herein are provided by Serotonin and therefore, BCCL shall not be liable for any reports or Services so availed from the said Project Serotonin. Any grievances if any can be directly reached out to the contact details provided herein below. Any references to (our, us, we) in this terms of use refers to Serotonin. 

1. Acceptance of Terms 

These Terms, along with our Privacy Policy, Shipping & Exchange Policy, Cancellation & Refunds Policy, and any additional terms for specific services, form the agreement between you and us. We may update or modify these Terms from time to time. Changes will take effect when posted. Continued use after changes constitutes your acceptance of the new Terms.  

2. Eligibility & Account Registration 
You must be at least 18 years old (or the legal age in your jurisdiction) to use our Services. If registration is required, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use. 

3. Use of Services 
You agree to use our Services only for lawful and permitted purposes, in compliance with all applicable laws, regulations, and these Terms. You will not misuse, hack, reverse-engineer, or disrupt operations of our platform or interfere with other users’ access. 

4. Products & Services Offered 
We provide a variety of health-related products and services, including but not limited to: 
Supplements, health & wellness products, Diagnostic test kits, lab tests, Health programs, consultation, coaching, digital content. Each product or service may have additional specific terms (e.g., regimen instructions, eligibility, disclaimers). 

5. Orders, Pricing & Payment 
All orders placed through the app or website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason (e.g. out of stock, error in pricing). Prices listed are in the currency displayed and exclude applicable taxes, duties, or shipping (unless otherwise stated). Payment must be made via the methods we support (e.g. credit/debit card, UPI, wallet). In case of payment failure, we may cancel the order. 

6. Shipping, Delivery & Exchange 
Shipping, delivery, and exchange terms applicable to your order are set out in this section. 

As this is an early-access release, dispatch and delivery timelines may vary based on operational readiness, courier capacity, inventory availability, or other external factors. We generally aim to process and dispatch orders within 24–48 hours, although actual timelines may differ in some cases. 

Exchanges or replacements may be provided if a product is delivered in a defective or damaged condition, or if a seal is broken at the time of delivery, subject to verification. Returns are not accepted for opened or used products. Products that are delivered correctly and in good condition are not eligible for return or cancellation. 

By placing an order, you acknowledge that occasional delays or courier-related issues may occur and that BCCL is not responsible for delays arising from external logistics partners. 

7. Cancellation & Refunds 
‍Your rights to cancel or get a refund depend on the type of product or service. Our Cancellation & Refunds Policy applies and includes: Products may be cancelled prior to dispatch; once shipped, cancellations are not allowed. 
Refunds for defective or incorrectly shipped items (in lieu of replacement). Subscriptions can be cancelled, and will not renew, but no retroactive refund for that cycle. Lab tests / diagnostics cancellations are handled case-by-case; flexible cancellation or rescheduling may be available via the app or support team. 

Payments made for  availing the Services which are offered through BCCL, the same is non-refundable once the payment is made or the Services cannot be cancelled once payment is made. Therefore, please read the terms of use, privacy policy carefully before availing the Services offered through BCCL. 
 
8. Intellectual Property, Content & Licenses 
‍All content on our platform (text, designs, graphics, logos, software, etc.) is our property or licensed to us. You may not copy, reproduce, distribute, or create derivative works without our express written permission. We grant you a limited, non-exclusive license to access and use our services for your personal, non-commercial use (unless otherwise agreed).  

All contents  offered through  BCCL you agree you shall  not copy, reproduce, distribute, or create derivative works without BCCL’s express written permission. BCCL grant you a limited, non-exclusive license to access and use our services for your personal, non-commercial use (unless otherwise agreed) 
 
9. Disclaimers, Health & Medical 
‍Our products and services and the services provided by BCCL are for general wellness, preventive care, and informational purposes, not a substitute for medical diagnosis or treatment. Always consult a qualified healthcare professional before starting new supplements, diagnostics, or health regimes. 
 
10. Limitation of Liability 
‍To the fullest extent permitted by law, in no event will we (or our affiliates) and BCCL(or its affiliates)  be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Services or inability to use them. Our and BCCL (or its affiliates) total liability for any claim arising under these Terms will not exceed the amount you paid for the particular product or service giving rise to the claim. 
 
11. Indemnification 
‍You agree to defend, indemnify, and hold us, BCCL (or its affiliates) harmless from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your misuse of the Services, breach of these Terms, or violation of applicable laws. 
 
12. Termination & Suspension 
‍We and BCCL (or its affiliates) may suspend or terminate your access to Services at our discretion, especially if you violate these Terms or engage in harmful actions. Upon termination, your rights to access content and services will stop. Some sections (e.g. intellectual property, liability, indemnification) will survive termination. 
 
13. Governing Law & Dispute Resolution 
‍These Terms are governed by the laws of India. Courts of Mumbai shall have exclusive jurisdiction for all matters arising from and in connection with the Services.) 
 
Contact Us 
‍If you have any questions or concerns about these Terms or our Services, you may contact us at: 
📩 Email: support@sr.tn 
📞 Phone: +91 89718 83752 
💬 Members: For quick help, use the in-app chat 

Or legal.bccl@timesofindia.com  for offerings of BCCL   which is only a medium to provide Services offered by Project Serotonin.